Shipping Information
At RealTHCVapeAU, we understand that customers want their orders processed carefully, securely, and with clear delivery expectations. This Shipping Information page explains how orders are prepared, dispatched, tracked, and delivered. We also encourage all customers to understand the vaping laws that apply in their location before placing an order.
Order Processing
Orders are processed after payment and order details have been successfully confirmed. Processing times can vary depending on order volume, product availability, weekends, public holidays, and verification requirements.
Before an order is dispatched, we may review the order information to help ensure that it meets our purchasing and delivery requirements. Orders containing incorrect or incomplete delivery information may experience delays until the details can be confirmed.
Once your order has been prepared for dispatch, you will receive available tracking information so you can follow the progress of your shipment.
Delivery Times
Delivery times depend on the destination, courier network, public holidays, weather conditions, and other circumstances outside our control.
Estimated delivery times are provided as a guide rather than a guaranteed arrival date. Rural and remote locations may require additional delivery time.
Customers should make sure that someone is available to receive a delivery when required. If a carrier cannot complete delivery, the parcel may be taken to a collection location or another delivery attempt may be arranged according to the carrier’s procedures.
Tracking Your Order
Where tracking is available, customers can use the tracking information provided after dispatch to monitor their shipment.
Tracking updates may not appear immediately after an order leaves our facility. It can take some time for the carrier to scan and register a parcel in its network.
If tracking has not updated for an extended period, customers should contact us with their order details so we can help investigate the situation.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address during checkout. Please carefully check your name, street address, suburb, state, postcode, and contact details before submitting an order.
We cannot guarantee successful delivery when an incorrect, incomplete, or outdated address has been supplied. Additional charges or delivery delays may apply when a parcel needs to be redirected or reshipped.
Age and Legal Requirements
Vaping products can be subject to strict age restrictions and legal requirements. Customers must meet the minimum legal age applicable to their jurisdiction and must comply with all applicable Australian laws and regulations.
Customers are responsible for determining whether a particular vape product is lawful to purchase, possess, receive, or use at their location. We do not encourage customers to circumvent Australian customs, health regulations, prescription requirements, import restrictions, or other applicable laws.
Where age verification or other compliance checks are required, an order may be delayed or cancelled if the required information cannot be satisfactorily confirmed.
Damaged, Missing, or Incorrect Orders
Please inspect your parcel when it arrives. If your order appears damaged, contains an incorrect item, or appears to be missing something, contact our customer support team as soon as reasonably possible.
Providing your order number and relevant photographs can help us investigate shipping or product issues more efficiently.
Important Shipping Notice
Delivery services can occasionally experience delays caused by factors outside our control, including severe weather, transportation disruptions, carrier backlogs, public holidays, or regulatory inspections.
We aim to provide accurate shipping information and communicate significant issues whenever possible. Shipping availability may also change when laws, carrier policies, or regulatory requirements change.
For questions about an order, delivery status, or shipping requirements, please contact our customer support team before placing an order if you need clarification.
Please vape responsibly and always follow the laws and regulations applicable to your location.